Frequently Asked Questions
Cancellation Policy & Booking Information
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Riding and camping in the backcountry always carries some risk, and we take that seriously. We’ve guided in this country for generations, we know the terrain and the weather, and our guides are prepared for the unexpected, from sudden weather changes to close wildlife encounters. Our guides carry a Garmin inReach Mini satellite communicator, which allows us to send messages and trigger an SOS emergency signal in remote areas without cell service. We also strongly recommend that all guests have appropriate travel insurance before joining a trip.
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Our homestead is about a four-hour drive from Williams Lake, mostly along Highway 20 towards Tatla Lake. Along the way, you'll pass through Riske Creek and Redstone, where cell service is available. You'll also find service in Tatla Lake.
From Tatla Lake, it's a gravel road the rest of the way to the lodge, so expect a bumpier ride. Beyond Tatla Lake, you'll be off the grid with no cell service along the final stretch of the journey.
We recommend letting family or friends know your travel plans before leaving Williams Lake.
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To secure your spot, we require a 30% deposit at the time of booking. The deposit is non-refundable, except in the event that we cancel the trip.
For more information, please refer to our Cancellation Policy under the FAQ section.
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Once your booking is confirmed, we’ll send you a detailed packing list for your specific trip, so you’ll know exactly what to pack.
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No, there’s no cell service on the trip, so you can fully disconnect. Free Wi-Fi is available at the Lodge.
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We may cancel or change a trip because of extreme weather, wildfire, natural disaster, road conditions or other circumstances beyond our control. Your safety comes first. If we cancel, you can transfer your booking to another available date or receive a full refund of everything you’ve paid, including the deposit. If you decide to cancel yourself, our standard cancellation terms apply.
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Our maximum rider weight is 230 lbs (104 kg), for the well-being of our horses. We have a limited number of horses that can carry heavier riders, so please contact us before booking to confirm availability.
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Yes, on our Pioneer Trip. Riders of all levels have joined, and we adapt to each rider’s ability. Our Explorer Trip is for confident riders who are comfortable on varied mountain terrain. Not sure which suits you? Contact us and we’ll help you choose.
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Group sizes depend on the trip. Our Pioneer Trip hosts up to 8 riders and our Explorer Trip up to 7. We keep groups small so everyone gets a personal, immersive experience.
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We can’t guarantee sightings on any particular ride, but we ride deep into unpopulated country, so you’ll have plenty of opportunities to see wildlife.
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You're welcome to bring your own alcoholic beverages and enjoy them during your stay. However, alcohol is not permitted before or during riding activities for everyone's safety.
Smoking is only permitted outdoors and well away from the horses, hay, tents, buildings and other flammable materials. Please make sure cigarettes are completely extinguished and never leave cigarette butts behind.
As we're in the backcountry, fire safety is especially important. We appreciate everyone's help in keeping our guests, animals and surroundings safe.
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We understand how much your animals mean to you, but for the safety of our guests and horses, we’re unable to accommodate personal dogs or horses on our trips.
The backcountry terrain can be challenging, especially for horses that are unfamiliar with the area and conditions. Our own friendly dogs are part of the adventure and are well accustomed to travelling alongside our horses.
We appreciate your understanding!
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Each guest has a private room with two comfortable double beds and a private bathroom with a bathtub. If you're travelling with family members and would like to share a room, we're happy to arrange that. We kindly ask guests to let us know in advance how they would prefer to share the bedrooms — whether they'd like to share with family members or have a room to themselves — so we can organize the accommodation accordingly.
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The rides are best enjoyed by riders who can sit balanced and actively guide their horse. You won’t just be sitting: the trails include uphill and downhill sections that call for some balance. Riders of all levels have joined our Pioneer Trips and enjoyed them, because we adapt to each rider’s ability and match every rider with the right horse.
Cancellation Policy
We treat our guests like family — that's why we try to be as flexible and understanding as possible, wherever it doesn't put our small business at risk.
We understand that plans can change. Our cancellation policy is designed to be clear and fair while giving us enough time to prepare for each trip and, when possible, refill a spot if someone is unable to attend.
Guest Cancellations
Refunds for payments made beyond the non-refundable deposit depend on how far in advance you cancel your trip.
Cancellation Timing & Refunds
60 days or more 100% refunded
40 to 59 days 50% refunded
39 days or fewer Non-refundable
Travel Insurance
We strongly recommend that all guests purchase travel insurance that includes trip cancellation and trip interruption coverage. Travel insurance can help protect you against circumstances outside of our cancellation policy, including illness, injury, travel disruptions, and other unexpected personal circumstances.
The 30% deposit itself is never refunded, at any point. Trip start date is defined as the first official day of the itinerary as stated in your booking confirmation. Approved refunds are processed within 14 business days of the cancellation being confirmed in writing. If you are unable to attend, you may arrange for another person to take your place, subject to our approval and the replacement participant meeting all applicable trip requirements.
Please contact us as soon as possible if you need to transfer your spot.
Illness or Injury
If you are unable to participate due to illness or injury and provide appropriate medical documentation confirming that you are unable to take part in the trip, we can offer one of the following options:
Transfer your place to another participant of your choice, subject to our approval and trip requirements; or
Move your booking to another available trip date.
A cash refund will not be provided for cancellations due to illness or injury. We strongly recommend purchasing travel insurance that includes trip cancellation and trip interruption coverage to protect your trip against unexpected illness, injury, or other personal circumstances.
Wildfires, Weather & Travel Disruptions
If you choose to cancel because of wildfires, severe weather, road closures, transportation disruptions, or other circumstances affecting your ability or willingness to travel to or from the trip location, this is considered a guest-initiated cancellation and the refund tiers under "Guest Cancellations" above apply (based on how far in advance you cancel). As with any cancellation, you may also arrange for a replacement participant instead, subject to our approval.
Exception – Mandatory Evacuation Orders
If a government or emergency management authority issues a mandatory evacuation order covering either the trip location or your point of departure within 14 days of your trip start date, you will receive a full credit toward a future trip. The credit is valid for 12 months and transferable to another person of your choice. Certain high-demand trip dates may be excluded from credit redemption; we will let you know which dates are affected when you redeem your credit. The mere presence of a wildfire, severe weather event, road closure, or other emergency — without a mandatory evacuation order — does not entitle a guest to a refund beyond the standard cancellation terms.
Cancellation or Modification by Us
If we cancel or are unable to operate the trip due to extreme weather, wildfire, natural disaster, road conditions, guide unavailability, government or regulatory restrictions, or other circumstances beyond our reasonable control, you will have the option to:
Transfer your booking to another available trip date; or
Receive a full refund of all amounts paid to us for the cancelled trip, including the deposit.
Still have questions?
We'd be happy to hear from you. Get in touch and we'll help you plan your adventure.