Frequently Asked Questions

Cancellation Policy & Booking Information

Cancellation Policy

We treat our guests like family — that's why we try to be as flexible and understanding as possible, wherever it doesn't put our small business at risk.

We understand that plans can change. Our cancellation policy is designed to be clear and fair while giving us enough time to prepare for each trip and, when possible, refill a spot if someone is unable to attend.

Guest Cancellations
Refunds for payments made beyond the non-refundable deposit depend on how far in advance you cancel your trip.

Cancellation Timing & Refunds

60 days or more 100% refunded
40 to 59 days 50% refunded
39 days or fewer Non-refundable

Travel Insurance
We strongly recommend that all guests purchase travel insurance that includes trip cancellation and trip interruption coverage. Travel insurance can help protect you against circumstances outside of our cancellation policy, including illness, injury, travel disruptions, and other unexpected personal circumstances.

The 30% deposit itself is never refunded, at any point. Trip start date is defined as the first official day of the itinerary as stated in your booking confirmation. Approved refunds are processed within 14 business days of the cancellation being confirmed in writing. If you are unable to attend, you may arrange for another person to take your place, subject to our approval and the replacement participant meeting all applicable trip requirements.

Please contact us as soon as possible if you need to transfer your spot.

Illness or Injury
If you are unable to participate due to illness or injury and provide appropriate medical documentation confirming that you are unable to take part in the trip, we can offer one of the following options:

  • Transfer your place to another participant of your choice, subject to our approval and trip requirements; or

  • Move your booking to another available trip date.

A cash refund will not be provided for cancellations due to illness or injury. We strongly recommend purchasing travel insurance that includes trip cancellation and trip interruption coverage to protect your trip against unexpected illness, injury, or other personal circumstances.

Wildfires, Weather & Travel Disruptions
If you choose to cancel because of wildfires, severe weather, road closures, transportation disruptions, or other circumstances affecting your ability or willingness to travel to or from the trip location, this is considered a guest-initiated cancellation and the refund tiers under "Guest Cancellations" above apply (based on how far in advance you cancel). As with any cancellation, you may also arrange for a replacement participant instead, subject to our approval.

Exception – Mandatory Evacuation Orders
If a government or emergency management authority issues a mandatory evacuation order covering either the trip location or your point of departure within 14 days of your trip start date, you will receive a full credit toward a future trip. The credit is valid for 12 months and transferable to another person of your choice. Certain high-demand trip dates may be excluded from credit redemption; we will let you know which dates are affected when you redeem your credit. The mere presence of a wildfire, severe weather event, road closure, or other emergency — without a mandatory evacuation order — does not entitle a guest to a refund beyond the standard cancellation terms.

Cancellation or Modification by Us
If we cancel or are unable to operate the trip due to extreme weather, wildfire, natural disaster, road conditions, guide unavailability, government or regulatory restrictions, or other circumstances beyond our reasonable control, you will have the option to:

  • Transfer your booking to another available trip date; or

  • Receive a full refund of all amounts paid to us for the cancelled trip, including the deposit.

Still have questions?

We'd be happy to hear from you. Get in touch and we'll help you plan your adventure.